MAS - CA - Understanding Caller Applications

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MAS - CA - Understanding Caller Applications

Note: The Modular Messaging Caller Applications window runs as a plug-in within the Microsoft Management Console. Generic menu commands and screens are not documented here but can be accessed via the Help menu.

Modular Messaging Caller Applications software enables you to enhance and extend the telephone user interface (TUI) by creating and deploying caller applications. These may contain additional menus and prompts.

Caller applications allow you to extend or even replace the system Automated Attendant, depending on your organization’s needs. You can:

Automate call handling and route incoming calls directly to departments within your organization.

Use them to create daily “bulletin board” announcements for your callers and subscribers.

Have greater flexibility and more options with respect to system and personal greetings.

Note: If you are familiar with or are migrating from an Intuity AUDIX environment, please note the following. In the Modular Messaging environment, caller applications can be used to accomplish most of the same functions as “Automated Attendants”, including “Nested Automated Attendants”, in AUDIX. You can accomplish many of the same tasks more easily using caller applications.

Procedures

The following topics suggest an approach to using the Caller Applications Editor, when creating, editing and deploying caller applications. These are procedural overviews, with links to the topics that describe each tree node and screen in detail.

MAS - CA - Procedure - Using the Caller Applications Software

MAS - CA - Procedure - Planning Your Caller Applications.

MAS - CA - Procedure - Creating & Editing Caller Applications.

MAS - CA - Procedure - Importing or Recording Application Prompts.

MAS - CA - Procedure - Deploying Caller Applications to a VMD.

MAS - CA - Procedure - Creating Associations with the TUI.

MAS - CA - Procedure - Analyzing Deployed Caller Applications.

MAS - CA - Procedure - Verifying Caller Application IDs for Secondary Extensions.

MAS - CA - Understanding Caller Applications

Procedures

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