MAS - RT - Basic Metrics Report

The Basic Metrics report shows statistical information on activity in the voice mail domain for a specified time period. It includes general information on TUI usage and statistical information on subscriber TUI logons.

VMD-wide call and messaging statistics

General Information

Total Incoming Calls Displays the total number of incoming calls answered by the system.

Total Messages Processed Displays the total number of voice messages submitted for delivery.

Total Subscriber Logon (TUI) Attempts Displays the total number of times that subscribers attempted to log onto the TUI.

Total Subscriber Logon (TUI) Successes Displays the total number of times that subscribers successfully logged onto the TUI.

Analysis

Percentage of Incoming Calls resulting in Messages Displays the number of incoming calls answered, which resulted in the caller leaving a voice message, as a percentage of the total number of incoming calls answered. This percentage does not include Notify Me messages.

Subscriber Logons (TUI) as a percentage of Incoming Calls Displays the number of times subscribers successfully logged onto the TUI, as a percentage of the total number of incoming calls answered by the system.

Subscriber Logons (TUI) as a percentage of Logon Attempts Displays the number of times that subscribers successfully logged onto the TUI, as a percentage of the total number of times that subscribers attempted to log onto the TUI.

Percentage of Failed Logon Attempts (Client hanging up and system failures) Displays the number of TUI logon attempts by subscribers that failed due to subscriber action or disconnection before the retry count was reached, as a percentage of the total number of times that subscribers attempted to log onto the TUI.

Percentage of Subscriber Logon Failures (Incorrect PW or incorrect Mailbox #s) Displays the number of TUI logon attempts by subscribers that failed due to the subscriber entering an invalid password or mailbox number, as a percentage of the total number of times that subscribers attempted to log onto the TUI.

Viewing & Saving the Report

You can view, zoom and pan the report in the Reporting Tool window, or print it to view on paper. See MAS - Reporting Tool Window. You can configure one or both of these options to happen automatically, as soon as the report is generated, via the Options dialog box. See MAS - RT - Options Dialog Box.

Generating another report closes the currently displayed report. However, exporting a report has the effect of saving it. See MAS - RT - Export Dialog Box.