MAS - Reporting Tool Window

You can use the Reporting Tool to generate reports for monitoring voice mail system usage, planning capacity, and tracking system security. Report information is taken from the transaction database and generated for the voice mail domain. Some reports can also generate voice-server-specific or user-specific information.

Once you have generated a report, you can zoom in on the screen or print it for easy reference. You can also export a report to different file formats or attach it to a message sent using a MAPI enabled e-mail system.

This chapter describes the Reporting Tool screens and the controls within those screens.

Launching the Application

Transaction generation is enabled for the time period you want to report on. See MAS - RT - Enabling Transaction Generation.

Reporting Tool data source references the transaction database on the tracing system machine. See MAS - RT - Selecting a Data Source.

On your Windows desktop, click the Start > Programs > Avaya Modular Messaging > Reporting Tool menu to launch the Reporting Tool window.

Setting up Options for Generating Reports

Click the File > Options... menu to launch the Options dialog box. You can specify whether you want a generated report to be displayed on the screen, sent to a printer, or both. See MAS - RT - Options Dialog Box.

Generating Reports

The commands in the Reports menu launch dialog boxes which you can use to generate reports. The report then appears in the main Reporting Tool window and/or is sent to a printer.

Hourly Statistics You can generate a report on the number of incoming/outgoing calls for each hour in a specified time period.

See MAS - RT - Hourly Statistics Dialog Box, and MAS - RT - Hourly Statistics Report.

Login Failures You can generate a report on unsuccessful mailbox logins due to incorrect passwords or incorrect mailbox numbers being entered. You specify the time period for which you want to generate this information.

See MAS - RT - Login Failures Dialog Box, and MAS - RT - Login Failures Report.

Port Statistics... You can generate a report on incoming/outgoing call information for each port configured in the voice mail domain. You specify the time period, ports and MASs for which you want to generate this information.

See MAS - RT - Port Statistics Dialog Box, and MAS - RT - Port Statistics Report.

System Usage... You can generate a report on call and messaging statistics for the voice mail domain. You specify the time period for which you want to generate this information.

See MAS - RT - System Usage Dialog Box, and MAS - RT - System Usage Report.

User Mailbox Statistics... You can generate a report on calls made and messages left in each mailbox in the voice mail domain. You specify the time period and mailbox for which you want to generate this information.

See MAS - RT - User Mailbox Statistics Dialog Box, and MAS - RT - User Mailbox Statistics Report.

Basic Metrics... You can generate a report on statistical information on activity in the voice mail domain. It includes general information on TUI usage and statistical information on subscriber TUI logons. You specify the time period for which you want to generate this information.

See MAS - RT - Basic Metrics Dialog Box, and MAS - RT - Basic Metrics Report.

Cancelling a Report During Generation

The Reporting Tool displays a dialog box during the report generation. If you wish to cancel the generation of the report, press the Cancel button.

Viewing a Report in the Reporting Tool Window

The default view of a report in the Reporting Tool window is zoomed in close, so that you can read the words. Use the standard Windows scroll bars to pan around the screen view.

You can zoom out to see the layout of a report. You can also move between the pages of a multi-page report.

View > Zoom This zooms the display of the report.

The first click zooms out.

The second click zooms out further to fit the report to the size of the Reporting Tool window.

The third click returns you to a close up view, which is the default display.

Moves to the previous page of a multi-page report.

Moves to the next page of a multi-page report.

Printing or Exporting a Report

File > Print... You can print the report currently displayed in the Reporting Tool window.

You can print most of the reports using either orientation. The User Mailbox Statistics report, however, must be printed in landscape.

Note: You can specify whether you want a generated report to be sent to a printer automatically, via the Options dialog box.

File > Export... Launches the Export dialog box, where you can export a report to save the report information, or work with it using alternative tools. See MAS - RT - Export Dialog Box.