VMSC - VMD - Auto Attendant - Language/Key Association Tab

Use the Auto Attendant dialog box, Language/Key Association tab to configure languages, if you require more than one language to be available to callers.

You can set the system to present a list of language options to callers as the first prompt they hear, when calling in to the system. You can also assign a keypad digit and Automated Attendant main menu greeting to each language supported by the Telephone User Interface (TUI).


Notes: You can record custom prompts or import recordings to assign to custom prompts via the Visual Voice Editor application. Avaya recommends that you create these prompts and make a note of their prompt numbers, before configuring the Auto Attendant dialog box. See MAS - Visual Voice Editor (Custom Prompts). Selecting any language options in the Language/Key Association tab tab automatically disables the Auto Attendant Main Menu Prompt on the Attendant Main Menu Editor tab. See VMSC - VMD - Auto Attendant - Attendant Main Menu Editor Tab. If you want your initial prompt to callers to include other options as well as language selection, you should not use the Language/Key Association tab. Instead, you can use the system Automated Attendant and Caller Applications, see MAS - Caller Applications (CA) Editor.

Launching the Screen

In the Voice Mail System Configuration window, click the voice mail domain.

Double-click Auto Attendant. The system displays the Auto Attendant dialog box for the selected VMD, with the Attendant Main Menu Editor tab active.

Click the Language/Key Association tab.

Configuring the Screen Controls

Language 1, 2, 3 Select the language that you want to configure in each of these three fields. You can select any language supported by the TUI.

DTMF Key 1, 2, 3 Select Dual Tone Multi-Frequency (DTMF) keys for each associated language. You can select any DTMF key from 1 through 9.

Note: The keys for *, # and 0 are reserved for system use and cannot be configured.

Main Menu Greeting 1, 2, 3 Enter the number of the main Automated Attendant custom prompt, as recorded in Visual Voice Editor, for each associated language. The range is 0 through 9999, and the default is 0.

If 0 is selected, the system uses the pre-recorded system prompt in the appropriate language.

Custom Language Selection Greeting Enter a prompt number in this field, if you want to replace the default system language selection prompt with a custom prompt recorded in Visual Voice Editor. The range is 0 through 9999, and the default is 0.

If 0 is selected, the system uses the default system language selection prompt similar to the following: “For English, press one. Pour fran�ais, appuyez sur le deux." The prompt for each language is in that language.

Callers can select the desired language by pressing the appropriate key on their touchtone keypads. When they do, they hear all subsequent prompts in the selected language.