VMSC - VMD - Auto Attendant Dialog Box

This topic describes how to use the Voice Mail System Configuration application’s Auto Attendant dialog box to configure the Automated Attendant properties for the voice mail domain.

Modular Messaging’s Automated Attendant is used to prompt callers with the system greeting and collect their input (in the form of DTMF key presses). It can be configured to offer single-digit menu choices, for transfers or quick messages, and use the Dial By Name feature to reach subscribers.


Notes: If you are familiar with or are migrating from an Intuity AUDIX environment, you should be aware that the use of the term “Automated Attendant” in Avaya Modular Messaging systems carries somewhat different connotations than in AUDIX systems. In Modular Messaging, Caller Applications provide roughly the same functionality as AUDIX nested and other Automated Attendants. For more information, see MAS - Caller Applications (CA) Editor. Avaya recommends using the Automated Attendant, if your PBX does not support Direct Inward Dialing (DID) or if you want to use other call handling features, such as intercom paging, call blocking, and call screening. You can enable the Automated Attendant for the voice mail domain, via the Voice Mail System Configuration application’s Telephone User Interface dialog box, General tab. See VMSC - VMD - Telephone User Interface - General Tab. You can record custom prompts or import recordings to assign to custom prompts via the Visual Voice Editor application. Avaya recommends that you create these prompts and make a note of their prompt numbers, before configuring the Auto Attendant dialog box. See MAS - Visual Voice Editor (Custom Prompts).

You can use the Auto Attendant dialog box to assign custom prompts for the Automated Attendant main menu, for special holidays, for different times of day, and in different languages. You can also configure Automated Attendant main menu properties for touchtone key pad numbers.

Launching the Screen

In the Voice Mail System Configuration window, click the voice mail domain (VMD).

Double-click Auto Attendant. The system displays the Auto Attendant dialog box for the selected VMD.

Tabs Available in this Dialog Box

Attendant Main Menu Editor Use this tab to configure the Automated Attendant main menu for a voice mail domain.

You can assign a custom prompt to the Automated Attendant main menu and configure properties for touchtone key pad numbers. See VMSC - VMD - Auto Attendant - Attendant Main Menu Editor Tab.

Holidays Use this tab to configure the Automated Attendant holiday prompts for a voice mail domain.

You can set up custom prompts to be played on up to 18 specific dates, for example, when the office is closed for a public holiday. See VMSC - VMD - Auto Attendant - Holidays Tab.

Time of Day Use this tab to configure a voice mail domain with the prompts to play at certain times of the day. You can set up different prompts for morning, afternoon, evening, or closed for business hours. See VMSC - VMD - Auto Attendant - Time of Day Tab.

Language/Key Association Use this tab to configure languages, if you require more than one language to be available to callers in a VMD.

You can set the system to present a list of language options to callers as the first prompt they hear, when calling in to the system. You can also assign a keypad digit and Automated Attendant main menu greeting to each language supported by the Telephone User Interface (TUI). See VMSC - VMD - Auto Attendant - Language/Key Association Tab.


Notes: Selecting any language options in the Language/Key Association tab automatically disables the Auto Attendant Main Menu Prompt on the Attendant Main Menu Editor tab. If you want your initial prompt to callers to include other options as well as language selection, you should not use the Language/Key Association tab. Instead, you can use the system Automated Attendant and Caller Applications.