VMSC - VMD - Auto Attendant

Use the Auto Attendant dialog box, Time of Day tab to configure a voice mail domain with the prompts to play at certain times of the day. This means that you can set up different prompts for morning, afternoon, evening or closed for business hours.


Notes: Your organization’s daily business hours are defined in the Telephone User Interface dialog box, Time/Greeting tab. See VMSC - VMD - Telephone User Interface - Time/Greeting Tab. You can record custom prompts or import recordings to assign to custom prompts via the Visual Voice Editor application. Avaya recommends that you create these prompts and make a note of their prompt numbers, before configuring the Auto Attendant dialog box. See MAS - Visual Voice Editor (Custom Prompts).

Launching the Screen

In the Voice Mail System Configuration window, click the voice mail domain.

Double-click Auto Attendant. The system displays the Auto Attendant dialog box for the selected VMD, with the Attendant Main Menu Editor tab active.

Click the Time of Day tab.

Configuring the Screen Controls

Morning Prompt Enter the number of the custom prompt that greets callers during morning business hours, as recorded in Visual Voice Editor.

Afternoon Prompt Enter the number of the custom prompt that greets callers during afternoon business hours, as recorded in Visual Voice Editor.

Evening Prompt Enter the number of the custom prompt that greets callers during evening business hours, as recorded in Visual Voice Editor.

Closed Prompt Enter the number of the custom prompt that greets callers after business hours, as recorded in Visual Voice Editor.

For each prompt, the range is 0 through 9999, and the default is 0. If 0 is selected, the standard prompt is played: “Welcome to Avaya Messaging.”

VMSC - VMD - Auto Attendant - Time of Day Tab

Launching the Screen

Configuring the Screen Controls

Related Topics