VMSC - VMD - Messaging - Offline Access Tab

Use the Messaging dialog box, Offline Access tab to configure Offline Access for a voice mail domain.

With Offline Access, subscribers can use the Telephone User Interface (TUI) to access recently recorded call-answered messages, even when the message store server (IBM Lotus Domino server) is not accessible.

You can use the Offline Access tab to determine whether call-answered messages are kept up-to-date in the offline message store, how long they are kept up-to-date, and how often.

Launching the Screen

Notes: For detailed information about the Offline Access feature, see MAS - Understanding Offline Access Before you can configure the Offline Access tab, you must create the offline message store folder, set it as a shared folder and configure the permissions. For this procedure see MAS - Configuring the Offline Message Store Folder.

In the Voice Mail System Configuration window, click the voice mail domain.

Double-click Messaging. The system displays the Messaging dialog box for the selected VMD, with the General tab active.

Click the Offline Access tab.

Configuring the Screen Controls

Enable offline access to messages Select to enable the Offline Access feature for the voice mail domain.

When this check box is selected, the other fields in the tab are activated.

Synchronize offline messages with remote store Select to allow each MAS in a multi-MAS voice mail domain to update their local offline message store with recently recorded call-answered messages in the remote offline message store.

When this check box is selected, the Offline Message Store field is activated.

Offline Message Store Enter the directory path of the remote offline message store or select it using the Browse button. You can type in these details:

The corporate fully qualified Windows domain name of the server where the remote offline message store is located. The path should be in the format \\hostname.domainname\offlinedirectoryname.

The corporate IP address of the server where the remote offline message store is located. The path should be in the format \\IPAddress\offlinedirectoryname.

Time to store offline messages (Hours) Enter the length of time, in hours, that the system should keep call-answered messages in the offline message store. The default is 24 hours.

Note: This time is extended automatically, if the message store server remains offline for longer than the configured time.

Time to store empty mailbox (Hours) Enter the length of time, in hours, that the system should save space for an empty mailbox in the offline message store. The default is 72 hours.

An empty mailbox indicates no message activity, but the mailbox still requires allocated space.

Allow subscribers to access messages using the TUI Select to allow subscribers to access their messages using the TUI, when the message store server is offline.