VMSC - VMD - Telephone User Interface

Use the Telephone User Interface dialog box, Dial By Name tab to configure the Dial By Name feature for the voice mail domain. With Dial By Name, callers can spell out a recipient’s name on the telephone keypad.

You can configure the way in which names are stored in the front end database (FEDB). If they have given names or family names which are difficult to map to a telephone keypad, you can configure their e-mail addresses instead.

Launching the Screen

In the Voice Mail System Configuration window, click the voice mail domain.

Double-click Telephone User Interface. The system displays the Telephone User Interface dialog box for the selected VMD, with the General tab active.

Click the Dial By Name tab.

Configuring the Screen Controls

Match names using Select the method to use when matching names using Dial By Name.

Lastname, Firstname Stores the subscriber’s last name followed by their first name. Avaya recommends selecting this setting.

Note: If you select this option, when all the last names in the directory have been found, the system searches e-mail aliases for matches.

E-mail Address Stores the subscriber’s e-mail address. This enables callers to use Dial by Name for names that contain characters that do not appear on the telephone keypad.

Note: Avaya recommends that you use this setting, only if the FEDB contains names that are not easily mapped to a telephone keypad. Enter only the first part of the subscriber’s e-mail address (before the @ symbol) for example, JSmith.

VMSC - VMD - Telephone User Interface - Dial By Name Tab

Launching the Screen

Configuring the Screen Controls

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