VMSC - VMD - Telephone User Interface Dialog Box

This topic describes how to use the Voice Mail System Configuration application’s Telephone User Interface dialog box to configure Telephone User Interface (TUI) properties for a voice mail domain.

Caller and subscribers use the TUI to access to the Modular Messaging system over the telephone.

You can use the Telephone User Interface dialog box to configure aspects of many features of the Modular Messaging system. For example, Caller settings, Subscriber settings and permissions, Automated Attendant, Caller Applications, Messaging, Call-Answered Messaging, Call Me, Notify Me, Operators, Personal Operators, Class of Service and Dial By Name.

Launching the Screen

In the Voice Mail System Configuration window, click the voice mail domain (VMD).

Double-click Telephone User Interface. The system displays the Telephone User Interface dialog box for the selected VMD.

Tabs Available in this Dialog Box

General Use this tab to configure basic TUI properties for a voice mail domain, such as call duration and time-out. You can enable the Automated Attendant, Caller Applications, and the Private Call-Answered Message facility. You can also set properties for subscribers’ mailboxes, such as new mailbox initialization. See VMSC - VMD - Telephone User Interface - General Tab.

Receptionist Use this tab to configure operator properties for a voice mail domain. You can set up operator mailbox numbers, specify the conditions for transferring a caller to the operator, and allow personal operators for non-local extensions or mailboxes. See VMSC - VMD - Telephone User Interface - Receptionist Tab.

Time/Greeting Use this tab to configure time and greeting properties for a voice mail domain. You can define your organization’s daily business hours and control when certain greetings are played by the Automated Attendant. See VMSC - VMD - Telephone User Interface - Time/Greeting Tab.

Message Timing Use this tab to configure message timing properties for a voice mail domain. You can configure the voice message playback controls on the telephone keypad, and specify the number of seconds permitted for recording personalized prompts. See VMSC - VMD - Telephone User Interface - Message Timing Tab.

Subscriber Use this tab to configure subscriber properties for a voice mail domain. You can set up message deletion confirmation and configure mailbox password security. See VMSC - VMD - Telephone User Interface - Subscriber Tab.

Caller Use this tab to configure caller properties for a voice mail domain. You can permit callers to use directory services and leave multiple messages. You can also set out-calling restrictions to prevent telephone toll fraud. See VMSC - VMD - Telephone User Interface - Caller Tab.

Class of Service Use this tab to configure class of service properties for a voice mail domain.You can set up classes containing specific subscriber functions, for example, classes for “Receive Only” or “Send Only” functions. The functions include message management, Operator and Personal Operator settings, time zones, unsent message access and fax call-answering settings. See VMSC - VMD - Telephone User Interface - Class of Service Tab.

Personal Operator Schedules Use this tab to configure personal operator schedules for a voice mail domain. You can edit existing schedules and create new schedules.

If the schedule is associated with a subscriber’s personal operator, then the personal operator replaces the system-wide operator during the times specified in the schedule. See VMSC - VMD - Telephone User Interface - Personal Operator Schedules Tab.

Dial by Name Use this tab to configure the Dial By Name feature for the voice mail domain. With Dial By Name, callers can spell out a recipient’s name on the telephone keypad.

You can configure the way in which recipients names are stored. If they have given names or family names which are difficult to map to a telephone keypad, you can configure their e-mail addresses instead. See VMSC - VMD - Telephone User Interface - Dial By Name Tab.