VMSC - VMD - Telephone User Interface

Use the Telephone User Interface dialog box, Receptionist tab to configure operator properties for a voice mail domain. You can set up operator mailbox numbers, specify the conditions for transferring a caller to the operator, and allow personal operators for non-local extensions or mailboxes.

Default Receptionist Mailbox Number Enter the mailbox number to which callers are transferred, when they require operator assistance. The default is 0.

After Hours Receptionist Mailbox Number Enter the mailbox number to which callers are transferred, when they require operator assistance outside of business hours. The default is 0.

Inform Subscriber Transfer is from Auto Attendant Select to enable the Automated Attendant to inform a subscriber before it transfers a caller to the subscriber’s extension. This check box is cleared by default.

When cleared, the Automated Attendant transfers the caller immediately, without telling them it is doing so.

Disconnect all Rotary Callers Select to disconnect callers using a non-touchtone telephone. This check box is cleared by default.

When cleared, callers are transferred to the operator. If you select to disconnect callers from non-touchtone telephones, make sure your system greetings give another number to dial.

Number Attempts Rotary Transfer to Busy Receptionist Specify the number of times the TUI attempts to transfer a caller from a non-touchtone telephone to a busy operator. The range is 0 to 9 and the default is 3.

If the number of attempts is exceeded, callers are transferred to the operator mailbox, where they can leave a message.

Maximum Number of Errors Specify the number of errors a caller is permitted to make, when attempting to use the TUI. The range is 0 through 9, and the default is 3.

If the maximum number of errors is exceeded, the caller is disconnected or transferred to the operator. If you enter 0 as the maximum number of errors, the caller is disconnected after making the first error.

If you want to transfer callers to the operator, make sure the Transfer Calls to Receptionist after Maximum Errors check box is selected.

Maximum Number of No Entries Specify the number of “no entries” a caller is permitted to make when using the TUI. The range is 0 through 9 and the default is 3.

A “no entry” is defined as no response from the caller when prompted to proceed. If the maximum number of no entries is exceeded, the caller is politely disconnected. If you enter 0 as the maximum number of no entries, the caller is disconnected after the first no entry occurrence. If the callers do not respond after your initial office greeting, they are transferred to the operator.

Transfer Calls to Receptionist after Maximum Errors Select to transfer callers to the operator if they exceed the number of permitted errors when using the TUI. This check box is selected by default.

If this check box is cleared, callers are disconnected.

Transfer Invalid Mailboxes during Business Hours Select to specify what happens to calls to an invalid mailbox number during business hours. This check box is selected by default

When selected, the TUI dials the extension number, if the mailbox number is invalid. When cleared, callers are informed that the mailbox number is invalid.

If callers exceed the maximum number of errors, they are politely disconnected or transferred to the business hours operator.

Note: If you want callers to be transferred to the business hours operator or to the personal operator, make sure that the Transfer Calls to Receptionist after Maximum Errors check box is selected.

Transfer Invalid Mailboxes after Business Hours Select to specify what happens to calls to an invalid mailbox number after business hours. This check box is selected by default.

When selected, the TUI dials the extension number, if the mailbox number is invalid. When cleared, callers are informed that the mailbox number is invalid.

If callers exceed the maximum number of errors, they are politely disconnected or transferred to the after-hours operator.

Note: If you want callers to be transferred to the after-hours operator or to the personal operator, make sure that the Transfer Calls to Receptionist after Maximum Errors check box is selected.

Allow personal operators that are not local mailboxes Select to allow subscribers to set their personal operator numbers to extensions which are not associated with Modular Messaging mailboxes.

If this setting is not selected, subscribers can only set their personal operator numbers to Modular Messaging mailbox numbers.

For information about configuring personal operator schedules, see VMSC - VMD - Telephone User Interface - Personal Operator Schedules Tab.

VMSC - VMD - Telephone User Interface - Receptionist Tab

Launching the Screen

Configuring the Screen Controls

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