MAS - VVE - Understanding the Automated Attendant Prompts

Avaya Modular Messaging systems ship with a set of standard, pre-recorded prompts for the system Automated Attendant. Avaya recommends that you use the Visual Voice Editor to customize these prompts for your company.

Auto Attendant Main Menu Prompt

You can record the main menu prompt used by the system Automated Attendant. The purpose of this prompt is to help callers navigate the telephone user interface by prompting them on how to proceed. For example, “For Sales, press 1. For Technical Support, press 2. For Accounting, press 3”.

If the Auto Attendant Main Menu Prompt is not customized, the default is: “Please enter the mailbox number of the person you are calling. If you have a mailbox on this system, press #. For assistance, press 0.”

Then, if callers are allowed to use Dial by Name: “If you do not know the mailbox number, press * to spell the name.”

Followed by: “If you do not have a touchtone telephone or require assistance, please stay on the line.”

Holiday Prompts

You can configure up to 18 holiday prompts for a voice mail domain. The TUI plays holiday prompts to callers on days you specify as holidays. For example: “Seasons Greetings from Avaya. Our offices will reopen on Monday. Please leave a message at the tone and we’ll be sure to return your call then.”

If you do not create any holiday prompts, the system treats all days as the same.

Morning, Afternoon, Evening & Closed Prompts

You can customize the following prompts. If you do not customize these prompts, callers always just hear: “Welcome to Avaya Messaging.”

Morning Prompt Greets callers during morning business hours. For example, “Good morning, thank you for calling Avaya …”

Afternoon Prompt Greets callers during afternoon business hours. For example, “Good afternoon, thank you for calling Avaya …”

Evening Prompt Greets callers during evening business hours. For example, “Good evening, thank you for calling Avaya …”

Closed Prompt Greets callers after business hours. For example, “Thank you for calling Avaya. Our business hours are between 9.00 A.M. and 5.30 P.M., Monday through Friday. Please leave a message after the tone and we’ll return your call as soon as possible”.

Custom Language Selection Greeting Prompt

If your system supports multiple languages, you can customize the prompt that asks callers to select the language they require. If you do not customize this prompt, callers hear the following default language selection greeting: “For <language 1> press 1, for <language 2> press 2...”