MAS - VVE - Understanding Custom Prompts

Avaya Modular Messaging systems ship with a set of standard, pre-recorded prompts for the system Automated Attendant. The prompts are in the CustomPrompts.OVF file.

You can use these generic prompts, if you wish. Avaya recommends, however, that you use the Visual Voice Editor to customize these prompts for your company.

Auto Attendant Main Menu Prompt This is the main prompt voiced by the Automated Attendant.

This is enabled via the Voice Mail System Configuration window’s Auto Attendant dialog box, Attendant Main Menu Editor tab. See VMSC - VMD - Auto Attendant - Attendant Main Menu Editor Tab.

Holiday Prompts These prompts greet callers on days specified as holidays.

This is enabled via the Voice Mail System Configuration window’s Auto Attendant dialog box, Holidays tab. See VMSC - VMD - Auto Attendant - Holidays Tab.

Morning, Afternoon, Evening & Closed Prompts These prompts greet callers during designated business hours.

This is enabled via the Voice Mail System Configuration window’s Auto Attendant dialog box, Time of Day tab. See VMSC - VMD - Auto Attendant - Time of Day Tab.

Custom Language Selection Greeting Prompt This prompt asks callers to select the language they require.

This is enabled via the Voice Mail System Configuration window’s Auto Attendant dialog box, Language/Key Association tab. See VMSC - VMD - Auto Attendant - Language/Key Association Tab.

Procedures for Customizing Prompts

The following topics are procedural overviews for customizing and deploying your custom prompts.