MAS - VVE - Editing the CustomPrompt.OVF File

You store customized prompts in the prompt file in the MAS directory. This file is called CustomPrompts.OVF. Before you record customized prompts, you must create a working copy of this file.


Notes: Avaya strongly recommends that you create a backup of the working copy of the CustomPrompts.OVF file before you record or edit your customized prompts. That way, you can recover from any editing mistakes by using the backup file. CustomPrompts.OVF contains prompts that you can modify. All other files with the OVF extension contain standard system prompts. These files should not be modified. If you are upgrading from an earlier version of the software, English3.OVF is renamed CustomPrompts.OVF. Any changes that you made to English3.OVF are retained.

Procedure 1: Creating a Working Copy of CustomPrompts.OVF

Locate a messaging application server (MAS) in the voice mail domain.

Stop operation of the MM Messaging Application Server service. See MAS - Stopping and Restarting Modular Messaging Services.

Locate and make a working copy of the CustomPrompts.OVF file.

Note: The MAS directory containing the prompt files is specified at installation. Typically, it is C:/Program Files/Avaya Modular Messaging/VServer/.

If required, change the audio format. Follow “Procedure 2”, below.

Make a backup of the working copy. Avaya recommends that you name the file CustomPrompts.OLD.

Restart the MM Messaging Application Server service.

Procedure 2: Changing the Audio Format


Notes: Avaya provides a CustomPrompt_G711.OVF file, which has the PCM CCITT �-law (mu-law) audio format. If you wish to use this format, you should create a working copy of the file and rename it CustomPrompts.OVF. Ensure that the form of G.711 encoding matches that of the switch. In general, �-law (mu-law) is used in North America and Japan, and A-law is used in Europe. If your choice of encoding scheme does not match the switch, then audio will sound garbled.

If you are using PCM CCITT A-law, you must follow the procedure below to change the format.

Follow “Procedure 1”, above.

On your Windows desktop, click the Start > Programs > Avaya Modular Messaging > Visual Voice Editor menu to launch the Visual Voice Editor window.

Click

File > Open to launch the standard Windows Open dialog box.

Locate and open your working copy of the CustomPrompts.OVF file.

Click File > Save As to launch the standard Windows Save As dialog box.

Use the Save as type pick list to select PCM CCITT A-law.

Click Save.