- Menu only This option presents callers with a list of single-digit key press choices. The system considers only keys that are defined for the node as valid. The system plays an “invalid response” prompt to all other key presses.
- Menu with extension This option presents callers with a list of single-digit key press choices. However, if the caller presses any key other than the keys defined for the node, the system attempts to locate it as an extension in the system and transfer the caller to that extension. Only if the system cannot find an extension with that number, does it respond that the key press is an invalid response.
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Note:
When this option is selected, the # (pound/hash) key is automatically reserved for use by the Dial by name feature. This means that callers can enter extensions, and they can also press # to access the Dial by name feature. If you want to encourage your callers to use the Dial by name feature, Avaya recommends that you include it in the prompt for the node.
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- Menu with mailbox This option is similar to the Menu with extension option except that, instead of transferring the caller to an extension, this option looks for and transfers the caller to the appropriate mailbox.
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Note:
When this option is selected, the # key is automatically reserved for use by the Dial by name feature.
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- Menu with caller application This option is also similar to the Menu with extension option. The difference in this case is that, instead of transferring the caller to an extension or a mailbox, the system looks for a caller application with an association ID that matches the five-digit number. If it finds one, it transfers the caller to that caller application. If not, it responds with the “invalid response” prompt.
