MAS - CA - Properties - Application Tab

This topic describes how to use the Properties dialog, Application tab box to configure the default operator, cancel destination node, and ‘no input’ options for all the nodes in the caller application.

Operator options Determines the type of operator used, when the Operator option is selected for a Transfer Action Type in any node within this caller application. See MAS - CA - Properties - General - Transfer Action Type.

Default operator Select this to route the call to the default operator as defined for the voice mail domain, if the caller presses the Operator key (0).

To use this option, you must ensure that you have configured a default receptionist mailbox number for the voice mail domain.

Note: This is set via the Voice Mail System Configuration window’s Telephone User Interface dialog, Receptionist tab, Default Receptionist Mailbox Number field. See VMSC - VMD - Telephone User Interface - Receptionist Tab.

Custom operator Select this to route the call to a personal operator defined for the caller application, if the caller presses the Operator key (0). Enter the extension number for the custom operator.

This might be used, for instance, where an executive re-routes calls to a personal assistant rather than the system operator.

Default cancel Select a node for the call to transfer to, if a caller presses the cancellation key. The default destination is the <Parent node>. In most cases Avaya recommends this setting.

This setting is used as the default setting for the same field in the Properties dialog, General tab of any node within this caller application.

See MAS - CA - Properties - General - Menu Action Type and MAS - CA - Properties - General - Send Message Action Type.

Default cancel key Select the key the caller must press to cancel any operation within this caller application.

Typically, the star (*) key is used for this purpose, but you can change it to something else, if you wish.

Note: If any key other than * is set, whenever you press the key the caller application cancels the current operation. After canceling the operation the caller application transfers the call to the Default cancel node.

Timeout Enter the period, in seconds, after which the caller application will transfer the caller to the Next node, when no input has been detected. The default is 5.

Use system default Select this check box, if you wish to use the default timeout period inherited from the voice mail domain’s settings. The Timeout field is then disabled.

Note: The system default is set via the Voice Mail System Configuration window’s Telephone User Interface dialog, General tab, Default Input Timeout in Seconds field. See VMSC - VMD - Telephone User Interface - General Tab.

Retry maximum Enter the number of times which the caller application will wait the specified Timeout period in seconds for the caller to hit a key, before it takes the timeout action. The default is 3.

Use system default Select this check box, if you wish to use the default retry number inherited from the voice mail domain’s settings. The Retry maximum field is then disabled.

Note: The system default is set via the Voice Mail System Configuration window’s Telephone User Interface dialog, Receptionist tab, Maximum Number of No Entries field. See VMSC - VMD - Telephone User Interface - Receptionist Tab.

Next node Select a node for the call to transfer to after the timeout and retry period has passed.

The default is <Disconnect>.

Design for VMD (Optional) Select this option, if you want to specify the voice mail domain where the caller application will be deployed. Select the voice mail domain from the pick list.

When selected, voice mail domain-specific values, such as the mailbox length, will be applied to the caller application. This information is not a prerequisite for building a caller application but is useful, if you are editing caller applications offline and cannot easily access voice mail domain information.

MAS - CA - Properties - Application Tab

To open the Properties dialog box, Application tab:

To configure application properties, complete the following fields: