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Modular Messaging Help
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MAS - CA - Procedure - Importing or Recording Application Prompts
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You can record application prompts yourself or have them professionally recorded.
- You (or another member of your organization) can record the prompts directly onto the MAS, using either a telephone or a multimedia CD equipped with a microphone and speakers. This approach has the advantage of being easier, but the recording quality may suffer as a result.
- Many organizations prefer to have their prompts professionally recorded and then import the prompts into the caller application.
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Note:
The following procedures suggest an approach to using the Caller Applications Editor, when recording and assigning prompts for caller applications. This is a procedural overview with links to the topics that describe each tree node and screen in detail.
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Procedure 1 - Preparing a Pre-Recorded Prompt
If you have a prompt recorded professionally, it must be in the form of 8 kHz, 8 bit, mono, G.711 PCM �-law (mu-law) encoded *.WAV file.
Copy that file into a directory accessible by the machine where you are developing your caller applications.
Procedure 2 - Selecting the Application Prompt to Assign
- In the Modular Messaging Caller Applications window, click on a
caller application node or on an 
application (action) node.
- Click the
Action > Properties icon or menu command. The system displays Properties dialog box for the selected node. - Select the Play entry prompt field and the Application prompt option button.
- Click the
icon to add a new line to the Application prompt grid. A Prompt number is assigned automatically. - Type in a Comment to identify the prompt and press Enter on your keyboard.
- You then have these options:
- Leave the assignment of the prompt until a later stage.
- Assign a pre-recorded prompt file by following “Procedure 3” below.
- Record and assign a new prompt file by following “Procedure 4” below.
Procedure 3 - Assigning an Existing Prompt File to the Prompt
- Follow “Procedure 1” and “Procedure 2” above.
- Open a Windows Explorer window and display the recording file.
- Click a prompt entry in the Application prompts grid for which you want to import the recording.
- Drag and drop the desired *.WAV file into the recording device area at the bottom of the screen.
Procedure 4 - Recording a New Prompt File and Assigning it to the Prompt
- Follow “Procedure 2” above.
- Click a prompt entry in the Application prompts grid for which you want to record a prompt.
Right-click the icon to select the appropriate device, either Telephone or Multimedia.- Click the
icon and begin your recording.
- If you are using a multimedia PC with a microphone, you can begin recording immediately.
- If you are using a telephone to record the prompt, you must wait for the system to dial the telephone and the telephone to ring. When it does, pick up the handset and begin recording.
- Click the
icon to finish. The new recording is then automatically assigned to the prompt selected in the Application prompts grid.
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Note:
The built-in recording device does not allow you to edit your recordings after you make them, for instance, to trim out any unwanted silence at the beginning or end of the recording.
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