VMSC - VMD - Auto Attendant - Attendant Main Menu Editor Tab

Use the Auto Attendant dialog box, Attendant Main Menu Editor tab to configure the Automated Attendant main menu. This helps callers find their way around the telephone user interface by prompting them on how to proceed. For example:

“For sales, press 1. For technical support, press 2. For accounting, press 3.”

To open the Auto Attendant dialog box:

In the Voice Mail System Configuration window, click the voice mail domain.

Double-click Auto Attendant. The system displays the Auto Attendant dialog box for the selected VMD, with the Attendant Main Menu Editor tab active.

To configure Auto Attendant Main Menu Editor properties, complete the following fields:

Auto Attendant Main Menu Prompt Enter the number of the main Automated Attendant prompt as recorded in Visual Voice Editor. The range is 0 through 9999. By default, this is 0, which means that the system uses the pre-recorded system prompt:

“Please enter the mailbox of the person you are calling.”

1, 2, 3, 4, 5, 6, 7, 8, 9 Select a touchtone keypad digit to configure, 1 through 9. (The keys for *, # and 0 are reserved for system use and cannot be configured).

When you have selected a number, use the Key Settings option button to configure the properties for that number. The selection then appears in the grayed out box to the right of the number. By default, all keys are set to Invalid.

Key Settings Use these option buttons to configure the selected key number above.

Invalid Select to indicate this key is an invalid option. Use this setting, if you specifically do not want to associate any action with the key press. This is the default.

Directory Select to allow the caller to use the Dial By Name feature, when this key is pressed. The Dial By Name feature allows a caller to search for a subscriber extension or mailbox number by “spelling” the person’s name using the telephone keypad.

Message Select to allow a caller to leave a voice message, when this key is pressed, followed by the extension number. This feature is called Quick Message.


Notes: If you select this option, make sure you perform one of these actions: Either record your Automated Attendant main menu prompt to notify callers that they must enter this key press, followed by the extension of the subscriber they are trying to reach. Or Instruct your subscribers that they must include this key press as the first digit, when giving their extension number to potential callers.

Transfer to Select to allow the caller to transfer to the mailbox number you enter in the Mailbox Number field. This option is useful for transferring callers to particular departments, for example,

“For technical support, press 2”.

Mailbox Number Enter the number of the mailbox to transfer to.


Notes: The mailbox number you enter must have the correct number of digits, as required by the Number of Digits in a Mailbox field in the Telephone User Interface dialog, General tab (see VMSC - VMD - Telephone User Interface - General Tab). This mailbox number can be associated with a caller. application. For more information, see MAS - Caller Applications (CA) Editor.