VMSC - VMD - Auto Attendant - Language/Key Association Tab

Use the Auto Attendant dialog box, Language/Key Association tab to configure languages, if you require more than one language to be available to callers.

You can set the system to present a list of language options to callers as the first prompt they hear, when calling in to the system. You can also assign a keypad digit and Automated Attendant main menu greeting to each language supported by the TUI.

If you do not use the Custom Language Selection Greeting prompt (see below), callers hear a default system prompt similar to the following:

“For English, press one. Pour fran�ais, appuyez sur le deux." (The prompt for each language is in that language).

Callers can select the desired language by pressing the appropriate key on their touchtone keypads. When they do, they hear all subsequent prompts in the selected language.

To open the Auto Attendant dialog box:

In the Voice Mail System Configuration window, click the voice mail domain.

Double-click Auto Attendant. The system displays the Auto Attendant dialog box for the selected VMD, with the Attendant Main Menu Editor tab active.

Click the Language/Key Association tab.

To configure Auto Attendant Language/Key Association properties, complete the following fields:

Language 1, 2, 3 Select the language that you want to configure in each of these three fields. You can select any language supported by the TUI.

DTMF Key 1, 2, 3 Select DTMF keys for each associated language. You can select any DTMF key from 1 through 9.

Main Menu Greeting 1, 2, 3 Enter prompt numbers for the Automated Attendant main menu greeting to play, when the associated language is selected. The range is 0 through 9999, and the default is 0, which is the default system prompt (in that language).

Note: If you select anything other than 0, you must ensure that this welcome prompt is recorded in the correct language. However, the system will automatically use the appropriate language prompts for all subsequent prompts.

Custom Language Selection Greeting Enter a prompt number in this field, if you want to replace the default system language selection prompt with a different prompt. The range is 0 through 9999, and the default is 0, which is the default system prompt.