VMSC - VMD - Message Waiting Indicator Dialog Box

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VMSC - VMD - Message Waiting Indicator Dialog Box

This topic describes how to use the Message Waiting Indicator dialog box to configure the message waiting indicator (MWI) for a voice mail domain.

Note: This dialog box only allows you to configure scheduled updates of mail boxes by the MWI service. If you wish to perform an ad-hoc update, you must use the right-click menu off the Message Waiting Indicator node. See VMSC - VMD - Start On-Demand MWI Update Dialog Box.

MWI allows subscribers to be alerted, when messages meeting specified criteria arrive in their mailbox. Subscribers are alerted either by a lamp indicator on their telephone, or an audible tone (stutter dial-tone), when they pick up the receiver. The indicator is cleared, when the message is opened, saved, or deleted using the TUI.


Notes: The Message Waiting Indicator dialog box configures the MWI feature for the entire system. Individual mail boxes can be configured for each subscriber: Subscribers set up their own rules for using MWI in Subscriber Options by specifying values in the following rule description: “If <message type> messages, with <importance>, have arrived, set my message waiting indicator.” For an overview on configuring properties in the voice mail domain plus important notes, see VMSC - Voice Mail Domain Configuration.

To open the Message Waiting Indicator dialog box:

In the Voice Mail System Configuration window, click the voice mail domain (VMD).

Double-click Message Waiting Indicator. The system displays the Message Waiting Indicator dialog box for the selected VMD.

You can configure properties in the following Message Waiting Indicator tabs:

General Use this tab to configure MWI properties for the voice mail domain.

See VMSC - VMD - Message Waiting Indicator - General Tab.

Update Schedule Use this tab to configure when mail boxes should be updated by the MWI service.

See VMSC - VMD - Message Waiting Indicator - Update Schedule Tab.

Note: If you find it necessary to re-install the MWI software after the initial system installation, you must first stop all Avaya Modular Messaging (MM) services on the MAS before installing it. Remember to restart those services when the software installation is complete. See MAS - Stopping and Restarting Modular Messaging (MM) Services.

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