VMSC - VMD - Call Me Dialog Box

This topic describes how to use the Call Me dialog box to configure Call Me for a voice mail domain.

With Call Me, subscribers can configure the system to call them, at one or more designated numbers, each time they receive a message that meets certain criteria. The subscriber can then log on to the Telephone User Interface (TUI) in order to review the message.

You can use the Call Me dialog box to enable the Call Me feature for the voice mail domain. You can specify the Messaging Application Server (MAS) on which the MM Call Me Server service is installed. You can also configure concurrency, interval and retry settings.


Notes: When the message store server (Avaya MSS) is offline and Offline Access to call-answered messages is configured, the Call Me feature does not operate unless the MM Mailbox Monitor service is still online and the MM Call Me Server service is able to contact an MAS in the voice mail domain. For more information about Offline Access, see MAS - Understanding Offline Access. You can use the Voice Mail System Configuration application’s Call Me dialog box to configure the Call Me feature for the entire system. Individual settings can be configured for each subscriber: Subscribers set up their own rules for using Call Me in Subscriber Options. For more information, see the Avaya Modular Messaging Subscriber Options Guide. For more information on Call Me, see the Avaya Modular Messaging Concepts and Planning Guide.

Launching the Screen

In the Voice Mail System Configuration window, click the voice mail domain.

Double-click Call Me. The system displays the Call Me dialog box for the selected voice mail domain, with the General tab active.

Configuring the Screen Controls

Enable Call Me To enable the Call Me feature, select this check box. By default, this check box is cleared and this feature is not enabled.

Selecting this check box enables the other fields in the tab.

MAS Call Me Server Enter the name of the MAS, or supplementary server, on which the MM Call Me Server service is installed. You can use the browse button (...) to locate the server. For more information on services, see MAS - Modular Messaging (MM) Services.

Maximum number of concurrent calls This parameter controls the number of concurrent Call Me processes supported by the voice mail system. This number should not exceed the number of ports configured for Call Me in the voice mail domain. The range is 1 through 24, and the default is 5.

The value of this field also controls the maximum number of outcalls that the voice mail system can initiate simultaneously. However, once a call has been initiated and connected, another process takes over. The system is then free to initiate another outcall. This means you can have more than 24 ports with outcalls in progress.

For information on configuring port groups for Call Me, see VMSC - MAS - Port Groups Dialog Box.

System minimum interval between calls (mins) Enter the time, in minutes, for the minimum interval between calls. The interval determines the minimum time allowed between mailbox checks for messages meeting specified criteria. It also determines the minimum time allowed between call retries to the subscriber’s telephone number, if the line is busy. The range is 1 through 1000, and the default is 3.

System default interval between calls (mins) Enter the time, in minutes, for the default interval between calls. The system displays the default interval time in the Call Me rule. The range is 1 through 1000, and the default is 10.

Line busy retries Enter the maximum number of retries attempted for a number, if the system receives a line busy signal. The range is 0 through 5, and the default is 2.