Callers and subscribers use the TUI to access the Modular Messaging system over the telephone.

The Copy schedule IDs to clipboard right-click menu command copies the names and globally unique identifiers (GUIDs) of all the personal operator schedules to the Windows Clipboard. You can then paste this into a word processing document to view the information.

You can use the Telephone User Interface dialog box to configure aspects of many features of the Modular Messaging system. See VMSC - VMD - Telephone User Interface Dialog Box.

Modular Messaging’s Automated Attendant is used to prompt callers with the system greeting and collect their input, in the form of Dual Tone Multi-Frequency (DTMF) key presses. It can be configured to offer single-digit menu choices, for transfers or quick messages, and use the Dial By Name feature to reach subscribers.

The Auto Attendant dialog box has four tabs: Attendant Main Menu Editor, Holidays, Time of Day, and Language/Key Association. See VMSC - VMD - Auto Attendant Dialog Box.

You can use this dialog box to assign Custom Prompts for the Automated Attendant main menu, for special holidays, for different times of day, and in different languages. You can also configure Automated Attendant main menu properties for touchtone key pad numbers.

With Call Me, subscribers can configure the system to call them, at one or more designated numbers, each time they receive a message that meets certain criteria. The subscriber can then log on to the TUI in order to review the message.

You can use the Call Me dialog box to enable the Call Me feature for the voice mail domain. You can specify the MAS on which the MM Call Me Server service is installed. You can also configure concurrency, interval and retry settings. See VMSC - VMD - Call Me Dialog Box.

With Notify Me, subscribers can configure the system to send an e-mail or e-mail client to their pager, each time they receive a message that meets certain criteria. The subscriber can then call the Modular Messaging system in order to review the message.

You can use the Notify Me dialog box to enable the Notify Me feature for the voice mail domain. See VMSC - VMD - Notify Me Dialog Box.

With MWI, subscribers can configure the system to alert them, using a lamp indicator on their telephone, or an audible tone (stutter dial-tone), each time they receive a message that meets certain criteria. The indicator is cleared when the message is opened, saved, or deleted using the TUI or a client.

The Message Waiting Indicator dialog box has two tabs: General and Update Schedule. See VMSC - VMD - Message Waiting Indicator Dialog Box.

You can use this dialog box to enable the MWI feature. You can specify the MAS on which the MM Message Waiting Indicator Server service is installed, and list any MASs that support MWI. You can configure and enable a schedule for when mailboxes should be updated by the MWI service, and manage the frequency of MWI update requests. You can also configure the system to check MWI lamp states either in the message store or in the local cached MWI database.

If you wish to perform an on-demand update, you must use the Start On-Demand MWI Update dialog box. You can update either a single mailbox, a range, or all mailboxes in the voice mail domain. You can configure the system to check MWI lamp states either in the message store or in the local cached MWI database. You can also set a priority level for the update and view the progress, if you wish. See VMSC - VMD - Start On-Demand MWI Update Dialog Box.

You can use the Fax dialog box to configure Avaya’s Native Fax Support for a voice mail domain. See VMSC - VMD - Fax Dialog Box.

With Avaya’s Native Fax Support, you may also need to configure the Microsoft Fax Printer and alter some Registry settings. For more information, see MAS - Microsoft Fax Printer Configuration.

You can use the Security Roles dialog box to set up the permissions constituting a Modular Messaging Security Role and assign users, groups, or computers to perform that role. See VMSC - VMD - Security Roles Dialog Box.

There are preset roles for Servers, System Administrator, System Auditor, Subscriber Administrator, Subscriber Auditor and Subscriber Helpdesk; each of these have a limited number of permissions available. You can also create new roles with permissions of your choice.

With MAS Auditing, an audit event is logged whenever a role-controlled administrative operation is attempted by an MAS or supplementary server. User-friendly information is logged as well as the typical system data.

You can use the Auditing dialog box, General tab, to configure auditing for the voice mail domain.

You can use the Syslog tab to configure the use of the “syslog” protocol. This allows third-party system administration tools to be used on the Modular Messaging system. See VMSC - VMD - Auditing Dialog Box.

You can use the Add New PBX dialog box to add one or more PBXs to the voice mail domain. See VMSC - VMD - Add New PBX Dialog Box.

You can use the PBX Configuration dialog box to configure the PBX voice mail system volume, Dual Tone Multi-Frequency (DTMF) dialing tones, call transfer codes, hangup detection, and intercom paging.

The screens and available settings differ, depending on the type of PBX integration. You will see the appropriate sub-node under PBX in the tree:

You can use the Languages dialog box to configure multiple languages for use by the TUI and enable multilingual Text-to-Speech (TTS), if you wish.

You must set a primary language for the voice mail domain. This is played by the TUI, unless instructed otherwise, for example, by caller language selection, or by subscriber mailbox configuration. If multilingual text-to-speech conversion is requested and the language of the text cannot be determined, then this language is used. See VMSC - VMD - Languages Dialog Box.

Audio encoding formats determine the way in which audio is recorded on every MAS in the voice mail domain. This, in turn, determines the format of voice messages sent using the TUI and desktop clients. The client applications are then automatically configured to use the selected audio encoding format.

You can use the Audio Encoding dialog box to set up the default audio encoding format and enable support for teletypewriter (TTY) devices in the voice mail domain. See VMSC - VMD - Audio Encoding Dialog Box.

With Dialing Rules, local subscribers are given the option to either reply to call-answered messages from remote subscribers, or to return the call. You can configure rules for recognizing the remote subscriber’s calling party number so that the option to return the call is given, and configure the rules for returning that call.

You can use the Dialing Rules dialog box to manage a list of dialing rules configured in the Telephony Dialing Rule dialog box. See VMSC - VMD - Dialing Rules Dialog Box and VMSC - VMD - Dialing Rules - Telephony Dialing Rule Dialog Box.

You can also determine the e-mail domains accessible to subscribers when they are configuring Notify Me, and creating Personal Distribution Lists (PDLs).

The Web Subscriber Options dialog box has two tabs: General and Email Domain Restriction. See VMSC - VMD - Web Subscriber Options Dialog Box.

The Serviceability dialog box has five tabs: General, SNMP Trap Destinations, Communities, Query Originators, and Internet Proxies. See VMSC - VMD - Serviceability Dialog Box.

You can use the dialog box to configure the ability of the MAS to generate logs and notifications related to system errors and alarms. You can also control voice port service on the MAS.

Notifications can be sent out automatically to one designated support site, either Avaya Technical Support, your own Network Management Station (NMS), or a trusted business partner. These notifications are sent out using Avaya Initialization and Administration System (INADS), Simple Network Management Protocol (SNMP) traps to an NMS, or Internet Proxies.

The Licensing dialog box has two tabs: General and Text-to-Speech. See VMSC - VMD - Licensing Dialog Box.

You can configure licensing information for the platform, the number of seats (voice mail-enabled mailboxes), and the number of TTS sessions per TTS engine. You can also configure the distribution of TTS licenses across one or more MASs.

When you right-click the Licensing node in the Voice Mail Domain System Configuration window you can use menu commands to obtain your host ID and import the permanent license for the system. See VMSC - VMD - Host ID & License Import Wizard.

The tracing system is a Windows 2003 service where information about voice mail system activity (operation history events) is logged. These events are dynamically stored in the Operation History database. Periodically, this database is purged and summarized information is stored in the Transaction database.

The Tracing System dialog box has three tabs: General, Operation History Collection, and Transaction Generation. See VMSC - VMD - Tracing System Dialog Box.

You can use the dialog box to view the tracing server machine name and specify the Home MAS for the tracing system. You can configure operation history database properties for event logging in the voice mail domain, and transaction database properties for transaction logging.

Double-click each of these nodes to launch the MAS screens: Messaging, Languages, Telephony Interface, Port Groups, PBX Integration, PBX Type, Serviceability and Trace File Size.

For an overview of each of these nodes, followed by detailed descriptions of the MAS screens, see Overview of MAS Configuration in VMSC.