VMSC - VMD - Start On-Demand MWI Update Dialog Box

Use the Start On-Demand MWI Update dialog box to perform an on-demand update of mailboxes by the MWI service. You can update either a single mailbox, a range, or all mailboxes in the voice mail domain. You can configure the system to check MWI lamp states either in the message store or in the local cached MWI database. You can set a priority level for the update and view the progress, if you wish.


Notes: Avaya recommends that necessary updates be done at non-peak hours, not at midnight, when the Avaya MSS backup is done, and not during the hours when tracing jobs are scheduled to run. If you wish to perform scheduled updates, you must configure the Message Waiting Indicator dialog box, Update Schedule tab. See VMSC - VMD - Message Waiting Indicator - Update Schedule Tab.

Launching the Screen

In the Voice Mail System Configuration window, click the voice mail domain (VMD).

Click the Message Waiting Indicator node.

Select Start MWI Update... from the right-click menu. The system displays the Start On-Demand MWI Update dialog box for the selected voice mail domain.

Configuring the Screen Controls

Update the Message Waiting Indicator for the following Select the appropriate option.

All mailboxes in voice mail domain (Default) Select to perform an MWI update of all mailboxes in the voice mail domain.

Mailbox Select to perform an MWI update on a particular mailbox. Enter the mailbox number in the field to the right.

Mailboxes in the following range Select to perform an MWI update on a range of mailboxes.

From/To Enter the lowest and highest mailbox numbers respectively in these fields.

When should the mailboxes be updated by the MWI server? Select the appropriate option.

Use cached MWI lamp state Select this option, if you wish the system to check the local cached MWI database to see whether the user has messages. This option is faster but the data may be out-of-date.

Re-evaluate mailbox MWI rules for lamp state Select this option, if you wish the system to go to the message store to see whether the user has messages. This option takes longer but provides the most up-to-date data.

Priority level Select the priority level for the update, if several MWI updates are in the queue. The options are Low (default), Standard or High.

Description Enter a short name to identify the MWI update. This name appears on the tab for the update, in the Progress window.

Show progress window Select to show a Progress window during the on-demand MWI update. This window contains tabs for each update which is currently in progress.

Note: If you do not select this check box before clicking OK, you can still choose to show the Progress window. Select Show MWI Progress from the right-click menu off the Message Waiting Indicator node.