VMSC - VMD - Message Waiting Indicator Dialog Box

This topic describes how to use the Message Waiting Indicator dialog box to configure the message waiting indicator (MWI) for a voice mail domain.

With MWI, subscribers can configure the system to alert them, using a lamp indicator on their telephone, or an audible tone (stutter dial-tone), each time they receive a message that meets certain criteria. The indicator is cleared using the Telephone User Interface (TUI) or a client.

You can use the Message Waiting Indicator dialog box to enable the MWI feature. You can specify the Messaging Application Server (MAS) on which the MM Message Waiting Indicator Server service is installed, and list any MASs that support MWI. You can configure and enable a schedule for when mailboxes should be updated by the MWI service, and manage the frequency of MWI update requests. You can configure the system to check MWI lamp states either in the message store or in the local cached MWI database.


Notes: If you find it necessary to re-install the MWI software after the initial system installation, you must first stop all Avaya Modular Messaging services on the MAS before installing it. Remember to restart those services when the software installation is complete. See MAS - Modular Messaging (MM) Services. When the message store server (Avaya MSS) is offline and Offline Access to call-answered messages is configured, the MWI feature does not operate unless the MWI server is still online and the MM Message Waiting Indicator Server service is able to contact another MAS in the voice mail domain. MWI is never triggered by the arrival of call-answered messages at an offline MAS. For more information about Offline Access, see MAS - Understanding Offline Access. You can use the Message Waiting Indicator dialog box and Start On-Demand MWI Update dialog box to configure the MWI feature for the entire system. Individual mailboxes can be configured for each subscriber: Subscribers set up their own rules for using MWI in Subscriber Options. For more information, see the Avaya Modular Messaging Subscriber Options Guide.

Launching the Screen

In the Voice Mail System Configuration window, click the voice mail domain (VMD).

Double-click Message Waiting Indicator. The system displays the Message Waiting Indicator dialog box for the selected voice mail domain.

Tabs Available in this Dialog Box

General Use this tab to configure MWI properties for a voice mail domain. You can enable the MWI feature, enable scheduled updates, and manage the frequency of MWI update requests. You can specify the MAS on which the MM Message Waiting Indicator Server service is installed, and list any MASs that support MWI.

See VMSC - VMD - Message Waiting Indicator - General Tab.

Update Schedule Use this tab to configure a schedule for when mailboxes should be updated by the MWI service. You can configure the system to check MWI lamp states in the message store or just in the local cached MWI database.

See VMSC - VMD - Message Waiting Indicator - Update Schedule Tab.