Creating a caller application node

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Creating a caller application node

The first step in creating a caller application is to add the base caller application node. This is a top-level node, added just below the Modular Messaging Caller Apps node.

Typically, this base node is set up as a menu of options presented to the caller (“For product information, press 1. For technical support, press 2.” Etc.), but it does not need to be. It can also be used to:

Transfer the caller automatically to an extension or mailbox within the system.

Go to another node or caller application within the system.

Route calls according to the time of day at which the call is received.

Allow callers to send a message without having to listen to the dialed party’s greetings.

Terminate the call.

There are two basic steps to create a caller application node:

Adding the base caller application node

Configuring the caller application properties

You may also want to add application (action) nodes as sub-nodes to provide other options or actions to the caller (see Adding application (action) nodes to a caller application).

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