Go to the RFA website
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The Remote Feature Activation (RFA) website automates some of the upgrade procedures, including generating a License File.
- At your laptop/PC browser, go to the appropriate website:
-
Associates:
http://associate2.avaya.com/ or the services portal:
http://usservices.avaya.com/
-
Business Partners go to the appropriate regional Business Partner portal:
- United States:
http://www.avaya.com/businesspartner/
- Canada:
https://www.avaya.ca/BusinessPartner
- Brazil:
http://www.avaya.com.br/Home.asp
- CALA:
https://cala-businesspartner.avaya.com/mnc/index.html
- EMEA:
https://emea-businesspartner.avaya.com/
- APAC:
http://www.avaya-apac.com/bp
-
Contractors go to
http://www.avaya.com/services/rfa/
- If you are unable to access RFA using your recommended portal, try:
http://rfa.avaya.com
- Using your SSO, log in to the RFA website.
- Follow the links to the RFA Information page.
- Complete the information necessary to create a License File.
G3V4 through Release 9si upgrades only
Direct connection between the switch and RFA
If you are upgrading from G3V4 through Release 9si and you have a direct connection between the switch and RFA:
- Using your RFA Job Aids, run the Features Extraction Tool (FET) from the RFA website to create a Switch Configuration File.
- When prompted, type in the Transaction ID number.
- The FET creates and uploads the Switch Configuration File automatically.
- Do not deliver the License File at this time. You will deliver and install it later in this upgrade procedure.
No connection between the switch and RFA
If you are upgrading from Release 9si and you do not have a direct connection between the switch and RFA:
- Run the Features Extraction Tool (FET) from your laptop/PC to create a Switch Configuration File.
- When prompted, type in the Transaction ID number.
- Use the FET instructions to create a new switch connection profile.
- Create the Switch Configuration File.
- Upload the Switch Configuration File to the RFA website.
- Deliver the License File to your laptop/PC for installation later in this procedure.
If you have problems with RFA
If you get an error message that a hardware serial number is not in the SAP database, you must call the RFA Helpdesk to have them correct the SAP information.
