Table 37. IP Phone Problems and Solutions�
| Problem/Symptom |
Suggested Solution |
| Phone does not activate after connecting it the first time |
Unless your System Administrator has already initialized your telephone, you may experience a delay of several minutes before it becomes operational. Upon plug-in, your telephone immediately begins downloading its operational software, its IP address and any special features programmed by your System Administrator from the server to which it is connected. Report any delay of more than 8-10 minutes to your System Administrator. |
| Phone does not activate after a power interruption |
Allow a few minutes for re-initialization after unplugging, powering down the phone, server problems or other power interruption causes. |
| Characters do not appear on the Display screen |
See "Phone does not activate after connecting it the first time" above. Check the power source to be sure your telephone is receiving power. Check all lines into the phone to be sure it is properly connected. Perform the Test procedure: with the telephone idle, press and hold the Trnsfr button; the line/feature indicators should light and the display should show all shaded blocks. Release the Trnsfr button to end the test. If the above suggested solutions do not resolve the problem, reset or power cycle the phone. |
| Display shows an error/informational message |
Most messages involve server/phone interaction. If you cannot resolve the problem based on the message received, contact your Telephone System Administrator for resolution. |
| No dial tone |
Make sure both the handset and line cords into the phone are securely connected. Note that there may be a slight operational delay if you unplug and reconnect the phone. If you have a 4612 or 4624 IP Telephone, check to be sure the phone is powered (press Menu, then Exit); if nothing appears on the display, check your power source. If you have a 4612 or 4624 IP Telephone, check to be sure your phone is communicating with the switch; press Menu, then any of the softkey features (e.g., Timer). If the selected feature activates, the switch/IP phone connection is working. Reset or power cycle the phone. See your Telephone System Administrator if the above steps do not produce the desired result. Check the status of the VoIP board. |
| Echo, noise or static when using a headset; handset operation works properly |
Check the headset connection. If the connection is secure, verify that you are using an approved headset, base unit and/or adapter, as described in the list of approved Avaya Communication compatible Headsets. |
| Phone does not ring |
If you have a 4612 or 4624 IP Telephone, use the Menu to access the RngOf (Ringer Off) feature; if a carat (downward triangle) appears above that feature, your phone is set to not ring. To correct, press the softkey below RngOf; when the carat does not display, your ringer is active. If "Ringer Off" is programmed on a Line/Feature button, that button's indicator light will appear as steady green; reactivate the ringer by pressing that Line/Feature button again. Set your ringer volume to a higher level using the Up/Down Volume keys. From another phone, place a call to your extension to test the above suggested solutions. |
| Speakerphone does not operate |
Ask your System Administrator if your speakerphone has been disabled. |
| A feature does not work as indicated in the User Guide |
Verify the procedure and retry. For certain features, you must lift the handset first or place the phone off-hook. See your Telephone System Administrator if the above action does not produce the desired result; your telephone system may have been specially programmed for certain features applicable only to your installation. |
| All other IP Phone problems |
Contact your Telephone System Administrator. |
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