Reset and Power Cycle
Reset your IP Telephone when other Troubleshooting suggestions do not correct the problem. Use a Power Cycle with the approval of your System Administrator only when a reset does not resolve the problem.
To reset your phone
This basic reset procedure should resolve most problems.
- Press Hold.
- Using the dial pad, press the following keys in sequence: 73738#
The display shows the message "Reset values? * = no # = yes."
- Choose one of the following from Table 38:
Table 38. Resetting the Phone
| If you want to |
Then |
| Reset the phone without resetting any assigned values |
Press * (asterisk). A confirmation tone sounds and the display prompts "Restart phone? * = no # = yes." |
| Reset the phone and any previously assigned (programmed) values (Use this option only if your phone has programmed, static values) |
Press # (the pound key) The display shows the message "Resetting values" while your IP Telephone resets its programmed values, such as the IP address, to its default values, and re-establishes the connection to the server.� The display then prompts "Restart phone? * = no # = yes." |
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- Press # to restart the phone or * to terminate the restart and restore the phone to its previous state.
Note: Any reset/restart of your phone may take a few minutes.�
To power cycle the phone
Use the power cycle only if the basic or programmed reset procedure cannot be performed or does not correct the problem.
- Unplug the phone and plug it back in.
The phone connection is re-established.
If power-cycling does not correct the problem, a more severe power cycle routine can be performed by unplugging both the phone and the Ethernet cables. However, because this type of power cycle involves reprogramming certain values, it should only be performed by your Telephone System Administrator.
