If monitor VDN uses TSAPI licenses

[lee1296]

Hi Everyone,

Hope everyone is doing well!

Just a question regarding TSAPI license usages, whether monitoring VDN would consume TSAPI licenses?


Cheers!

Jack

[jtb1]

The information provided by AE Services R&D indicates:
The TSAPI Basic User license is often referred to as either an "agent-based license" or a "station based license". It is intended for applications that wish to monitor a call or a station. There are several TSAPI functions that require a TSAPI Basic User license. This license resides on the AE Services server.

The table below shows the TSAPI functions included in AE Services Release 3.X and later), which consumes a TSAPI Basic User license.

cstaAlternateCall cstaAnswerCall cstaChangeMonitorFilter cstaClearCall cstaClearConnection cstaConferenceCall cstaConsultationCall cstaDeflectCall cstaHoldCall cstaMakeCall cstaMonitorCall cstaMonitorCallsViaDevice cstaMonitorDevice cstaMonitorStop cstaPickupCall cstaGroupPickupCall cstaQueryAgentState cstaQueryDeviceInfo cstaQueryDoNotDisturb cstaQueryForwarding cstaQueryMsgWaitingInd cstaReconnectCall cstaRetrieveCall cstaSetAgentState cstaSetDoNotDisturb cstaSetForwarding cstaSetMsgWaitingInd cstaTransferCall

TSAPI Simultaneous Users (3.x and later)

The following table shows the TSAPI function introduced in AE Services version 4.1 and the corresponding TSAPI license required for this function.

cstaQueryLastNumber	TSAPI Simultaneous Users (4.1 and later)

There are some private data encoding functions that are used along with the cstaEscapeService() function. These private data encoding functions are included in AE Services Release 3.X and later and consume a Basic TSAPI User License, as shown in the following table.

attSetAdviceOfCharge attSetBillRate attSingleStepConferenceCall attQueryStationStatus attQueryAcdSplit attQueryAgentLogin attQueryAgentState attQueryCallClassifier attQueryDeviceName attQueryTimeOfDay attQueryTrunkGroup attQueryUCID attSendDTMFTone	TSAPI Simultaneous Users (3.x and later)

The following table shows the private data encoding function introduced in AE Services version 4.1 onwards and the corresponding TSAPI license required for this function.

attSingleStepTransferCall	TSAPI Simultaneous Users (4.1 and later)

I believe you can monitor license allocation and release by observing the /opt/mvap/logs/mvap.log* trace file - you may need to increase the logging level to FINEST. Also watch out for environments where AES is doing bulk allocations of licenses from WebLM as the tracing could be misleading.