Monitor Start endpoint and Events

[avc859587618170]

Hi everyone. I'm not quite sure how I'm supposed to get agent events. I've gotten the /fe/v1/MonitorStart endpoint to work, and I'm getting "ServiceInitiatedEvent" events, and "ConnectionClearedEvent" events.. etc. But I don't get any events when I change an agents state. Is there some other endpoint I need to be using to get agent events? Here's the json blob I'm sending:

{
        "extensions": {"privateData": {"private": {"AvayaEvents": {
                "logicalDeviceFeaturePrivate": {"agentLoginExtension": true},
                "endpointRegistrationStateEvents": {
                        "registered": true,
                        "unregistered": true
                },
                "callControlPrivate": {
                        "isAaapCallControlRequired": false,
                        "serviceObserveState": true
                },
                "invertFilter": true
        }}}},
        "monitorObject": {"deviceObject": "3136622121:rcd2cm2act81t:0.0.0.0:1"},
        "targetUrl": "http://10.9.204.15:1495/v1/event/broadcast",
        "requestedMonitorFilter": {
                "physicalDeviceFeature": {"messageWaiting": true},
                "callcontrol": {
                        "established": true,
                        "conferenced": true,
                        "transferred": true,
                        "held": true,
                        "queued": true,
                        "delivered": true,
                        "retrieved": true,
                        "failed": true,
                        "connectionCleared": true,
                        "originated": true,
                        "diverted": true,
                        "serviceInitiated": true,
                        "networkReached": true
                },
                "logicalDeviceFeature": {
                        "agentLoggedOff": true,
                        "agentLoggedOn": true,
                        "doNotDisturb": true,
                        "agentWorkingAfterCall": true,
                        "agentNotReady": true,
                        "agentReady": true,
                        "forwarding": true
                }
        }
}

Any ideas?

Thanks for any help!!

Dave Morrison

[flynn1]

You need to place your monitor on a Huntgroup (aka Skill). Then, any time an agent with that skill logs in/out, you will receive an event.

Please note that you will not get any of the other Agent events (agentWorkingAfterCall, agentNotReady, agentReady) as these are reserved for Avaya applications.

[avc859587618170]

Thanks Flynn! I'll try that out. Just to verify, we can't get anything from this section of the monitor payload?

 "logicalDeviceFeature": {
"agentLoggedOff": true,
"agentLoggedOn": true,
"doNotDisturb": true,
"agentWorkingAfterCall": true,
"agentNotReady": true,
"agentReady": true,
"forwarding": true
}

Thanks for the help! I really appreciate it!

Dave

[flynn1]

A monitor on a Huntgroup will give agentLoggedOff agentLoggedOn events. IIRC, a monitor on a station will give doNotDisturb and forwarding events though I have not checked this lately.

Martin

[avc859587618170]

Thanks Martin!!

Dave