DeflectCall endpoint

[avc859587618170]

Hey gang.. I'm trying to call the /fe/v1/DeflectCall endpoint, and I keep getting a 400 bad request, "operation": "objectNotKnown". I have my json payload setup like this:

{
  "callToBeDiverted": {
    "deviceID": "123456789:RCD2CM2ACT81T::0",
    "callID": "1363"
  },
  "newDestination": "1001000007"
}

the device Id, I'm guessing should be the id of the device that is calling my One-X station. CallId is in the "DeliveredEvent" payload I get when monitoring a station, newDestionation I've tried an external phone number, as well as an internal vdn. I get the same error for either. I've also tried putting my One-X extension that is being called just in case, that didn't work either.

Any help would be appreciated!!

Have a good day!

Dave

[avc859587618170]

I think I should add what I'm trying to do. I'm trying to send a call to another destination if the call rings for say.. 5 seconds. Kind of simulating a rona in a hunt group. So, call rings to extension, isn't answered for 5 seconds, call the DeflectCall endpoint passing the calling party, the callid, and the destination... say a VDN that queues high priority to a hunt group.

Thanks!!

Dave

[flynn1]

I think your newDestination is incorrect. It should be a DMCC DeviceID. You should use /fe/v1/GetDeviceId or /fe/v1/GetThirdPartyDeviceId to get one for 1001000007.

[avc859587618170]

That was it!! Booya!! This is so cool!

So, this worked for me.

{
  "callToBeDiverted": {
    "deviceID": "1234567890:rcd2cm2act81t:0.0.0.0:1",
    "callID": "1371"
  },
  "newDestination": "1111111111:rcd2cm2act81t:0.0.0.0:1"
}

So, the deviceID is my One-X station that is being called, the newDestination is a VDN in our phone system.

As always, thanks very much for the help! I really appreciate it!!!


On a side note, do you know if it's possible to send to an off switch destination? Or would I have to program a VDN to route to an outside destination?

Thanks again!

Dave

[flynn1]

According to the TSAPI Programmers Guide, the newDestination can be Off-switch.

[avc859587618170]

Yea, I saw that.. but it didn't like my just putting in the 10 or 11 digit number.. I'll try again to see what happens..