WTI - How to monitor a VDN device?

[avc863553355074]

Hi,

Does anyone know how we can monitor a VDN device?
It this the same way as a regular device, because we got InvalidDeviceID as reponse.

URL: /api/fe/v1/MonitorStart (POST)

Request:

{
"extensions": {"privateData": {"private": {"AvayaEvents": {
"logicalDeviceFeaturePrivate": {"agentLoginExtension": true},
"endpointRegistrationStateEvents": {
"registered": true,
"unregistered": true
},
"callControlPrivate": {"serviceObserveState": true},
"invertFilter": true
}}}},
"monitorObject": {"deviceObject": "8665:CMLAB::0"},
"targetUrl": "http://x.x.x.x:8081/events",
"requestedMonitorFilter": {
"callcontrol": {
"established": true,
"conferenced": true,
"transferred": true,
"held": true,
"queued": true,
"delivered": true,
"retrieved": true,
"failed": true,
"connectionCleared": true,
"originated": true,
"diverted": true,
"serviceInitiated": true,
"networkReached": true
},
"logicalDeviceFeature": {
"agentLoggedOff": true,
"agentLoggedOn": true,
"doNotDisturb": true,
"agentWorkingAfterCall": true,
"agentNotReady": true,
"agentReady": true,
"forwarding": true
}
}
}

Response:

{
"operation": "invalidDeviceID"
}

This does work with a regular device which is used on a softphone.

Thanks

WimH

[flynn1]

Monitoring a VDN is actually different to monitoring a station. It uses the MonitorCallsViaDevice feature rather than the normal MonitorDevice. The two requests look very similar but notice that the list of requested events is slightly different and there is an extra parameter, monitorType.

Sending WTI request to AES using direct method: /api/fe/v1/MonitorStart

{
"monitorType": "call",
"extensions": {"privateData": {"private": {"AvayaEvents": {
"callControlPrivate": {"enteredDigits": false},
"invertFilter": true
}}}},
"monitorObject": {"deviceObject": "50900:CM181:0.0.0.0:3"},
"targetUrl": "[URL]http://10.10.13.242:8081/v1/events[/URL]",
"requestedMonitorFilter": {
"callcontrol": {
"established": false,
"conferenced": false,
"callCleared": false,
"transferred": false,
"held": false,
"queued": false,
"delivered": false,
"retrieved": false,
"failed": false,
"connectionCleared": false,
"originated": false,
"diverted": false,
"serviceInitiated": false,
"networkReached": false
},
"logicalDeviceFeature": ""
}
}

{"MonitorStartResponse": {
"monitorCrossRefID": 141,
"callControlPrivate": {"enteredDigits": false},
"actualMonitorFilter": {
"callcontrol": {
"established": false,
"conferenced": false,
"callCleared": false,
"transferred": false,
"held": false,
"queued": false,
"delivered": false,
"retrieved": false,
"failed": false,
"connectionCleared": false,
"originated": false,
"diverted": false,
"serviceInitiated": false,
"networkReached": false
},
"logicalDeviceFeature": {
"agentWorkingAfterCall": false,
"agentNotReady": false,
"agentReady": false
}
},
"invertFilter": true
}}