SMS Services or WTI : how can i retrieve the agent of a device

[avc863553355074]

Hi,

I want to know what agent is logged in on a particular device?
I can use WTI to getagentstate (and pass device id), but then i don't get information about what agent is logged in on the device.

Other than that, i only can think of sms service and get all staffed agents and lookup extension in that list, but that's a costly operation.

Are there more performant alternatives please?

[flynn1]

In this example, 50503 is a station and 50700 is the agent logged into it:

Sending WTI request /api/fe/v1/GetPhysicalDeviceInformation

{"device": "50503:CM181:0.0.0.0:8"}
======== Incoming WTI Response =============

{"GetPhysicalDeviceInformationResponse": {
        "deviceCategory": "station",
        "otherLogicalDeviceList": {"deviceID": "50700:CM181::0"},
        "hasLogicalElement": true
}}

It also works in reverse (put in the Agent's number and get back the station ID).

Martin