Get Hunt-Group AUX Status of Users

[hofmad]

Hi all,

is there a way to get the AUX Status of Hunt-Group Members using WTI? Either by checking every member extension or by checking the Hunt Group itself?

Thanks

[flynn1]

You have to check each agent individually.

Initial condition:

• Agent 50700 is logged in at 50502, in Aux Work mode with Reason Code 2.

Sending WTI request to AES using method: /api/fe/v1/GetAgentState
{"device": "50502:CM181::0"}
======== Incoming WTI Response =============

{"GetAgentStateResponse": {
        "pendingReasonCode": 0,
        "workMode": "auxWork",
        "talkState": "idle",
        "agentStateList": {"agentStateEntry": {
                "agentInfo": {"agentInfoItem": {
                        "agentState": "agentNotReady",
                        "pendingAgentState": "agentNull"
                }},
                "loggedOnState": true
        }},
        "reasonCode": 2
}}

In this example, I used the (Third Party) Device ID of the station, but I could have used the AgentID in the same format (50700:CM181::0)

[hofmad]

Hi flynn1

I know about the Agent Login IDs and their AuxWork Mode in Skills.
But I talk about the "Hunt Position Busy" Button on SIP phones with "normal" Hunt Groups (no ACD).

[flynn1]

I haven't come across Hunt Position Busy before and the only information I can see is that it is a button that can be configured on SIP stations. DMCC (and therefore WTI) do not provide first-party support for SIP stations. Therefore, WTI has no access to the button or its associated lamp.

Unless pressing the button has some sort of third-party effect (e.g starts a call or shows up in a Snapshot or Query command) then you will not be able to access it via WTI.

Martin