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[jalperin]

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[avc869823195292]

Issue description: call counts increased automatically for the customer.

Getting error. betch 404 in Voice portal and on IVR logs getting an exception for no call info available for extension.

[tuan1]

I am sorry that I cannot recognize your issue via the given screenshot, can you please help to check and describe your issue description in detail?

[avc869823195292]

ISSUE Description calls count are getting increased showing more as per original counts.

Also while checking IVR and AES logs we are getting exception as call info not available for mentioned extension.

in AEP we are getting bedfetch error 404

[avc869823195292]

please find attached snap of error

[avc869823195292]

Hi Team,

Can anyone help me with the issue for call count getting increased and we are getting the error like call information not available for extension. For some calls it is showing same error after calling
URL of AES connector and for some call

[markgallagher]

@avc869823195292 - Please learn some forum etiquette and start a new thread for your issue. Don't just attach it to an existing thread that is on a totally different subject.