getting technical difficulties but application has no errors

[thimmaiah1]

Hi Community,

I have been facing this abrupt issue with one of my application. I have attached the application logs for reference.

OD version - 8.1.0
Tomcat 9
JDK 11


Issue Description - The application is built and deployed with all the necessary configurations, The tomcat homepage is accessible and the application is visible in HTML mode testing. Menus can be selected and the application flow can be traversed without any difficulties in HTML mode.
The issue persists when a call is made to the application i.e. when the call is made to the application it is visible in active calls i.e. the call is hitting the application but after few seconds the call disconnects playing the system is facing technical difficulties. Now, the issue is when logs is viewed from the voice portal for MPP servers it shows error.badfetch for the application url at the start itself and error code is 00191. The audio for tech error is the default audio from voice portal and not the application.
However if that's the case the application should not have been reachable when the verify button was pressed while mapping it the portal.
Kindly let me know if someone can help me in overcoming the issue.

Thanks

[tuan1]

There are many reasons for fetchtimeout, you can see in the following log: 7:

---

8:Property : fetchtimeout = 30s 9:
10:Property : interdigittimeout = 3s 11:
12:Property : termtimeout = 1s 13:
14:Property : termchar = # 15:
16:Event :InvalidUserInputDisconnect - 17:
18:
19:Event :InvalidUserInputTransfer - 20:
21:
22:Event :com.avaya.sce.runtimecommon.SCERuntimeException - 23:
24:
25:Event :UnexpectedException - 26:
27:
28:Event :error.badfetch - 29:
30:
31:Event :error.runtime - 32:
33:
........ ........ 144: 145: 146: 147: 148: 149: 150: 151: 152: 153: 154: 155: 156: 157: 158: 159: 160: 161: 162: 163: 164: 165: 166: Can you please help to confirm if you can simulate the application in OD environment with one of the given error in the log?

[thimmaiah1]

Hi,

OD simulation errors

[tuan1]

Please make sure that you can perform simulator without any error before exporting to the *.war file for deployment