Having spent several years in the mid to late 90s implementing and supporting WANs using Cisco products, I can tell you there is or was a big difference in the support experience. With a SmartNet support contract, I had access to:
That is how you become the leader. The greatest technology means nothing if the customer can't make it work for them.
I absolutely love AVAYA's products and promote and sell as hard as I can with my company and peers, but AVAYA Labs / Devs can't do it all. We need good SE and support.
- All IOS software, including beta versions.
- Tons of sample / example configurations
- Support engineers that would either walk you through programming and or remote in and perform it. ...and not charge you just because you needed programming help.
- 24/7 Support engineers that really new the products.
That is how you become the leader. The greatest technology means nothing if the customer can't make it work for them.
I absolutely love AVAYA's products and promote and sell as hard as I can with my company and peers, but AVAYA Labs / Devs can't do it all. We need good SE and support.
