Hi,
we are currently monitoring all inbound calls received on VDN remotely. Now i have received a request to monitor out bound calls as well for the same group.
Is there an option to monitor group of agents remotely?
Thank you.
we are currently monitoring all inbound calls received on VDN remotely. Now i have received a request to monitor out bound calls as well for the same group.
Is there an option to monitor group of agents remotely?
Thank you.
