This has been a long-running issue and some of our system administrators are losing the will to live.
When trying to access GEDI, most of the time it connects OK. However, there are times when they hit a "Communications error: network connection failed" error. Several goes at closing/reopening the program may bring success. Other times they need to reboot to get a connection. Using Putty to SSH to the IP and Port never seems to be an issue. The person sat next to them may try exacttly the same thing and not hit this issue (at that point in time).
It doesn't seem to matter whether they're using wired/wireless/VPN connections - the problems persist. These staff have reserved IPs for their network interfaces, so no real variation there.
I was wondering if anyone had seen this type of issue before and if so, what kind of troubleshooting did you find to resolve it?
Many thanks,
B
When trying to access GEDI, most of the time it connects OK. However, there are times when they hit a "Communications error: network connection failed" error. Several goes at closing/reopening the program may bring success. Other times they need to reboot to get a connection. Using Putty to SSH to the IP and Port never seems to be an issue. The person sat next to them may try exacttly the same thing and not hit this issue (at that point in time).
It doesn't seem to matter whether they're using wired/wireless/VPN connections - the problems persist. These staff have reserved IPs for their network interfaces, so no real variation there.
I was wondering if anyone had seen this type of issue before and if so, what kind of troubleshooting did you find to resolve it?
Many thanks,
B
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