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Hi
We have recently gone live at our sight with Avaya Oceana 3.8
we are experiencing a strange scenario where the multiple calls will get merged into on large segment usually around 2 HR (as configured in ACR)
has anyone experience the similar scenario where the calls get merged into one large segment
Products include
Avaya Oceana 3.8
CM 8
AES 8
AWFOS 15
We have recently gone live at our sight with Avaya Oceana 3.8
we are experiencing a strange scenario where the multiple calls will get merged into on large segment usually around 2 HR (as configured in ACR)
has anyone experience the similar scenario where the calls get merged into one large segment
Products include
Avaya Oceana 3.8
CM 8
AES 8
AWFOS 15
