Bridged-Appearance and Microsoft OCS Interaction

[hcmopsavaya]

The setup:
Avaya Communication Manager (CM) 5.2.1
Avaya Application Enablement Service (AES) 4
Microsoft Office Communicator Server (OCS)
all desk phones are IP (4621 & 9640)

We're running the OCS desktop client and it works well. We recently found that bridged-appearances behave differently than regular call-appearances.

Problem:
Calls answered on bridged-appearances can't be disconnected from the OCS client.


Any suggestions, thoughts, comments (poems?) would be greatly appreciated.


Thanks in advance,
[email protected]

[djiang]

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