UCM 7.5 Hangs on set retrieval

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  • mbendo
    Member
    • Oct 2011
    • 3

    UCM 7.5 Hangs on set retrieval

    Any one experience UCM phone retrieval hangs on retrieving a set database of approx 5000 sets? Tried it a few times, left it running for 14hrs and the globe was still spinning??
  • josegahe
    Aspiring Member
    .
    • Oct 2011
    • 1

    #2
    UCM 7.5 Hangs on set retrieval

    Hi, I would recommend you to install the latest BCC patch, think it is cs1000-bcc-7.50.17.16-19.i386.000.

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    • mbendo
      Member
      • Oct 2011
      • 3

      #3
      Is there a link to this patch somewhere & also any documentation on the patch?

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      • sbutler0322
        Member
        • Nov 2011
        • 4

        #4
        I experienced this issue on 6.0. We found that if a set is outed from the command line, the retrieve freezes at that TN. I built the TN's back in and then outed from EM. The retrieve worked after that. Hope this helps.

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        • mbendo
          Member
          • Oct 2011
          • 3

          #5
          Thanks,

          Actually I ended up getting the vendor to apply all the latest patches for 7.5 and it fixed the problem. Unfortunately I don't know the exact patche #'s

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