9620 Telephones

[jamckay]

Have customer who has System Platform 6.01 - with ten remote gateways each with their own LSP (S8300) after the last two G450 gateways were added customer is now reporting that in three nodes the SAC button on the 9620 are no longer working. These non-working sets are in three of the ten remote gateways. Not all phones are having this issue only the sets in the three G450 gateways the others are not reporting any issues. Customer has the latest service pack on the sets 3.102S and is reporting the SAC isn't working - they report it doesn't work, or if it does come on the users are unable to turn off. Right now the system has software 00.1.510.1-1-19009 and the media-gateways have 30_19_2 on each gateway, and the issue is only on the 9620 sets, the 9608, 9630 and the 9650 are not having is issue.

[mskinner]

This is not the expected behavior. Please initiate a ticket with your local repair organization.