Music on Hold

[llshelpdesk]

My music on hold is not working at ess site. I have a music source assigned to a moh analog group, but for soem reason not going to the port assigned; I have the exact same setup at another site and it is working? ANy ideas?

[mskinner]

You need to initiate a trouble ticket with the TSO.

[richardowallot]

It is very easy to "blow" an alaog MoH port. It would still work for a trunk or station but not MoH. Try a different port and make sure your source is not too hot.

[sumit007]

Check port and MoH ( Val) is in service.

[yadav29]

Check port number 1. this is responsible for play & record in VAL card.

[vary1]

Also check if the VAL was uploaded to make sure the format is correct it has to be MONO and either U-law or A-law wav file 8000 sample rate.