is there other feature in Avaya CM 3.14 to replace Bridged Appreance

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  • padhys
    Aspiring Member
    • Feb 2012
    • 1

    is there other feature in Avaya CM 3.14 to replace Bridged Appreance

    Need to record bridged call even when primary ext not is used. Below are scenarios

    " A" transfers the call to "B" -- "C" pick up from Bridged appreace button. Once "A" drops off, unable to record conversation of "C".

    Please suggest solution.
    Avaya CM 3.14 & NICE NP3
  • timlawrence
    Member
    .
    • May 2010
    • 3

    #2
    Bridged appearances are always ugly in the Call Recording industry. Please contact Nice to find out their options which could include a physical phone tap.

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