The license files would be generated by the PLDS and licensing team in Avaya when a purchase order is made for SM, SMGR, SBC etc.
Once the product / servers is delivered, the BP or customer is expected to login with their Username / password to PLDS web site and they should be able to see the licenses on PLDS.
If you are not able to find it in plds then please contact your Avaya Accounts manager to get this created and uploaded to you on PLDS.
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