Call routing, help required

[hodge22]

Hi, I'm looking to setup an IVR in my vector so a caller is given the option to dial the extension number of the person they are calling.

I can get the vector to dial the numbers based on the 4 digits the caller has keyed using the collect digits and route-to options, however I need to insert 4 digits before the 4 digits that the IVR has collected.

For example, the IVR has collected 1234 that the caller has input, I then need to take these digits and insert 4 digits prior (7100) so then the system would dial 7100 1234

I'm sure this is possible but don't know where to start.

Any help much appreciated.

Thanks

[jones328]

I did this when we changed our extension range from 4 digits to 7 digits. One of our customer service lines did not want to have the customers dial 7 digits so we inserted the 3 digits after the vector collected the extension. Here is what you do:

First from the command line do a change variable, pick one, I used A. Put a description in then, type = collect, scope = L, length would = 8 in your case, start = 1.

Next in the vector you built to collect the extension after the collect command you have to add a set command it would look like this:

set A = digits CATL 7100

Basically you are setting the variable A to = the digits you have already collected then you are concatenating to the left (before the extension) and entering 7100 so now the system has 71001234 it now needs to route to that extension.

Next after the set command you have to have a route to command:

route-to number A with cov y or n if unconditionally (this will route the call to 71001234).

[hodge22]

Amazing thanks very much, had to change the COR on the VDN which puzzled me for a few minutes but now all working.

Thanks again, very much appreciated

Simon