Real-Time Display crashes, avaya aura 6.3 SP10, IE9 win 7

[ggeerts]

Hello,
I wonder if some of you came across this problem.

Since we've migrated to Avaya Aura Contact Center 6.3 SP 10, our
users complain that regular their Real-Time Display crashes.
We're using windows 7, IE9(32) with compatibility mode enabled.

The application log on the pc's shows:
Faulting application name: iexplore.exe, version: 9.0.8112.16514, time stamp: 0x523ec269
Faulting module name: ICERtdControl.dll, version: 8.3.10.2, time stamp: 0x51711195
Exception code: 0xc0000005
Fault offset: 0x000891cf
Faulting process id: 0x38c
Faulting application start time: 0x01cec8a33c6503b0
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: C:\Windows\SysWow64\ICERtdControl.dll
Report Id: ccb76e4d-34c5-11e3-8487-6c3be5327236

We've tried to rename the C:\Windows\SysWow64\ICERtdControl.dll
to C:\Windows\SysWow64\ICERtdControl.old and then start the RealTimeDisplay anew but alas, the problem stays.

Any ideas?

Thank you for your help!

[ankamath]

Hi,

I believe the same has been fixed with SP11.. below are details on the Fix that has gone in...

wi01108687
CCMA SP10 - RTD control crashed on IE8 intermittently


Do you still face the issue after upgrading to SP11?

Regards
Amith K