VDN help.

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  • swans10
    Member
    • Oct 2013
    • 6

    VDN help.

    Hello all,
    I have a vector that says when 1 is pressed to send call to extension 2606, but when someone is on extension 2606 the call is then going to our main operator located at extensioin 0. When extension 2606 is busy I need to figure out how to get the call to go to extension 2605 how can this be done. I am a bit confused with this, here is some info below hopefully someone can help us. 2606 has a cover path set to 1, but there is no mailbox setup for this number.

    CALL VECTOR

    Number: 114 Name: OB/GYN
    Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
    Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
    Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
    Variables? y 3.0 Enhanced? y
    01 wait-time 0 secs hearing ringback
    02 collect 1 digits after announcement 6021 for none
    03 route-to number 2606 with cov y if digit = 1
    04 route-to number 3694 with cov y if digit = 2
    05 route-to number 95555555555 with cov y if digit = 3
    06 route-to number 3694 with cov y if digit = 4
    07 route-to number 2605 with cov y if digit = 0
    08 wait-time 3 secs hearing silence
    09 route-to number 2606 with cov y if unconditionally
    10
    11
    12



    STATION

    Extension: 2606 Lock Messages? n BCC: 0
    Type: 9608 Security Code: * TN: 1
    Port: S00305 Coverage Path 1: 1 COR: 3
    Name: OB/GYN, Coverage Path 2: COS: 2
    Hunt-to Station: Tests? y
    STATION OPTIONS
    Time of Day Lock Table:
    Loss Group: 19 Personalized Ringing Pattern: 1
    Message Lamp Ext: 2606
    Speakerphone: 2-way Mute Button Enabled? y
    Display Language: english Button Modules: 0
    Survivable GK Node Name:
    Survivable COR: internal Media Complex Ext:
    Survivable Trunk Dest? y IP SoftPhone? n

    IP Video? n
    Short/Prefixed Registration Allowed: default

    Customizable Labels? y
  • mittas
    Whiz
    • Feb 2013
    • 25

    #2
    In your Coverage Path 1 in the point 1 enter the extension number on which you want call with the condition above and after that set number of rings after which call forwarded to another point.


    display coverage path 1
    COVERAGE PATH

    Coverage Path Number: 1
    Hunt after Coverage? n
    Next Path Number: Linkage

    COVERAGE CRITERIA

    Station/Group Status Inside Call Outside Call
    Active? n n
    Busy? y y
    Don't Answer? y y Number of Rings: 3
    All? n n
    DND/SAC/Goto Cover? y y
    Holiday Coverage? n n

    COVERAGE POINTS
    Terminate to Coverage Pts. with Bridged Appearances? n

    Point1: 2605 Rng: 3 Point2: Rng: Point3:
    Point4: Point5: Point6:

    Do this and post back if any doubt.

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