CM<->SM<->IVR. 404 No Locations Found For URI

[mokhos]

Welcome colleagues!


Faced with such a problem. When trying to connect Communication Manager to the IVR (OfficeVox) through Session Manager , an error occurs.
list trace tac 833 Page 1

LIST TRACE

time data

13:08:32 SIP>INVITE sip:[email protected] SIP/2.0
13:08:32 Call-ID: 0888dad895ae319c55524c75fc00
13:08:32 Setup digits 7400
13:08:32 Calling Number & Name 7303 Mokhov Sergey
13:08:32 SIP<SIP/2.0 100 Trying
13:08:32 Call-ID: 0888dad895ae319c55524c75fc00
13:08:32 Proceed trunk-group 33 member 2 cid 0xa44
13:09:03 SIP<SIP/2.0 404 No Locations Found For URI: sip:7400@Office
13:09:03 SIP<Vox.com
13:09:03 Call-ID: 0888dad895ae319c55524c75fc00
13:09:03 SIP>ACK sip:[email protected] SIP/2.0
13:09:03 Call-ID: 0888dad895ae319c55524c75fc00
13:09:03 denial event 1166: Unassigned number D1=0x8c9f D2=0x201
13:09:03 idle trunk-group 33 member 2 cid 0xa44
13:09:05 idle station 7303 cid 0xa44


Location OfficeVox.tsom I prescribed in the SM (Home / Elements / Routing / Locations).


In what could be the problem?

Please help!

[motwanip]

Hi mokhos,

Let me know if you are able to resolve this issue or if you need any help on this.

Regards,
Pankaj Motwani

[sumit007]

CM&lt;-&gt;SM&lt;-&gt;IVR. 404 No Locations Found For URI

Hi Pankaj,
The 404 Means that Your Method for that destination is failed. In other words SM in unable to understand the destinations or unable to reach there.
As destination is unreachable surely it will gives you unassigned number.
To solve this Make sure that the destination on which you are trying to send the call will be known to SM and it will understand the request.