Avaya Diagnostics: Config Validate Tool R2 Trial Discussion

[koehler2]

As AOS Backbone Engineer, I came across the CVT when searching for info on a new, managed account that came into our vertical. Account was turned over lacking information on configs and we did not have the luxury of time to spend putting it together. The first issue i came across was rather large from my perspective but may not be an issue for most and realize also I may not fall into the intended audience for the tool. However, i wanted to ask and find out:

Currently, The CVT only allows input for requests utilizing Customer FL/Sold To. Can we utilize SEIDs in place of sold to numbers or is there a plan for this capability? I would assume the Sold Tos/FLs are correlated into SEIDs anyways in the software, but wasnt sure. As a service employee, reach is pretty far away from the processes that I know to utilize Sold to's. Obtaining them can be a challenge as we speak SEID, not FL.

Great concept, very well executed..

I am Hopeful it will extend to allow for search input other than FL, but understanding if not.

[roberto]

As AOS Backbone Engineer, I came across the CVT when searching for info on a new, managed account that came into our vertical. Account was turned over lacking information on configs and we did not have the luxury of time to spend putting it together. The first issue i came across was rather large from my perspective but may not be an issue for most and realize also I may not fall into the intended audience for the tool. However, i wanted to ask and find out:

Currently, The CVT only allows input for requests utilizing Customer FL/Sold To. Can we utilize SEIDs in place of sold to numbers or is there a plan for this capability? I would assume the Sold Tos/FLs are correlated into SEIDs anyways in the software, but wasnt sure. As a service employee, reach is pretty far away from the processes that I know to utilize Sold to's. Obtaining them can be a challenge as we speak SEID, not FL.

Great concept, very well executed..

I am Hopeful it will extend to allow for search input other than FL, but understanding if not.

Great suggestion! I have started looking into making the initial selection available either by SEID or FL. I have added it to our feature tracking list.

Thanks again for trying CVT and providing feedback!

Cheers

[roberto]

Avaya Diagnostic Portal Feature Tracker is live!

If anyone has ideas or suggestions to improve the Avaya Diagnostic Portal, please post your idea in the UserVoice forum. Here is the link:

https://avaya.uservoice.com/forums/239917-avaya-diagnostic-portal-adp

All comments and suggestions welcome!

[roberto]

As AOS Backbone Engineer, I came across the CVT when searching for info on a new, managed account that came into our vertical. Account was turned over lacking information on configs and we did not have the luxury of time to spend putting it together. The first issue i came across was rather large from my perspective but may not be an issue for most and realize also I may not fall into the intended audience for the tool. However, i wanted to ask and find out:

Currently, The CVT only allows input for requests utilizing Customer FL/Sold To. Can we utilize SEIDs in place of sold to numbers or is there a plan for this capability? I would assume the Sold Tos/FLs are correlated into SEIDs anyways in the software, but wasnt sure. As a service employee, reach is pretty far away from the processes that I know to utilize Sold to's. Obtaining them can be a challenge as we speak SEID, not FL.

Great concept, very well executed..

I am Hopeful it will extend to allow for search input other than FL, but understanding if not.

You asked, and we deliver. The ability to enter an SEID directly is now live! Here is a screen capture of what the selection screen looks like:



Keep the suggestions coming!

[murphytom]

Reading reports

I found and tried this tool at the suggestion from Sean OReilly. Ran the tool perfectly but I cannot see the results. When I click view it gives me a file location that I cannot access.

The manual says it is available in PDF format. How do I see that report?

I have attached a screenshot of the results

Screen Shot 2014-06-19 at 1.17.58 PM.png.pdf

[roberto]

I found and tried this tool at the suggestion from Sean OReilly. Ran the tool perfectly but I cannot see the results. When I click view it gives me a file location that I cannot access.

The manual says it is available in PDF format. How do I see that report?

I have attached a screenshot of the results

Hi Tom,

The tarball file is located on a toolsA server. If you don't have access to toolsA, you can request access via IT Self-Service as follows:

1) Go to itss.avaya.com
2) Click Request Service
3) In the "What are you looking for box", enter: toolsa
4) Select the link: "ToolsA - Request Login ID"
5) Click the KM link to read more about it (optional)
6) Fill in the form details, and submit

To decode the tarball file you can follow the instructions on the ETSS wiki site. You can send me an e-mail if you would like specifics on this part.

For the PDF report, you can run the tool from the Avaya Diagnostic Portal, and it would generate a PDF in the "View Configuration Validation Reports" historical reports section.

I just tried it for the SEID in your screenshot, and found that it completed but did not generate a full PDF report. I have raised an internal ticket to have this investigated, as it should have generated a full report from the tarball file for you.

Thanks for highlighting this issue! I'll reply back into the forum once the problem is addressed.

[roberto]

The issue with the incomplete PDF reports is now resolved. Please try running your report again, and it should work fine.

If anyone has any issues, please post here, or let me know.

Thanks!

[murphytom]

Thanks

That works now, great tool. Now, How do I delete the old reports from the results screen?

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[kashy1]

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